Frequently Asked Questions
Here are our answers to your informed questions regarding your account and your credit reporting.
I have a question about:
Credit Report
Who is Crown Capital Group
Identity Theft
Third Party Authorization
Frequently Asked Questions:
Who is Crown Capital Group?
Crown Capital Group works with families and individuals who are struggling with debt.
Some of our clients are current on their debt but are living paycheck to paycheck; others are being sued or facing garnishments.
Over the years, we have helped consumers achieve their goal of paying off their debt and attain financial freedom. We help reduce or eliminate interest, stop any fee additions, and prevent any collection activity and phone calls, if applicable.
How do I update my account?
You can view and update your contact information by logging in to your account. You will be able to review and update your address, phone number, and email address. You may also make changes to your contact information, you may call our office for assitance.
How is debt management different from filing bankruptcy?
With credit counseling, you repay your creditors in full over time, usually with reduced interest and fees- terms they agree to.
Bankruptcy exists for a reason and for many consumers, but also means you are going to court with your creditors, thereby destroying your credit.
Filing for bankruptcy makes it far more expensive, if not impossible, to buy a house or car, get a loan and maybe even obtain a job for several years. In the end you will also have to answer the question, “Have you ever filed for bankruptcy?”
How long will it take to pay off my debt?
The repayment period varies significantly from client to client. Since we can typically negotiate high interest rates, clients are often able to pay back their debt within an average timeframe, of five years from the start of their program. You will be provided an estimated repayment date and our client services department can provide you with an updated payoff date at any time.
Can I still use my credit cards?
If you need to keep one available, could you discuss this with your credit counselor? In order for us to serve you and reach an agreement with your creditor to reduce your fees, payments and interest, we will advocate for you to get out of debt, not stay in it.
We are creating a plan to support your financial well-being, not to perpetuate the cycle of debt.
What happens once I am complete with the program?
Once our records indicate you have completed the program, we attempt to verify all balances are paid in full. We also recommend you retain any creditor statements in your files. In some cases the pay off date may differ on the credit statement.
Paying off your accounts is viewed as a positive and we are available to help you create a plan to support your financial freedom.